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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates guarantee and promotions can be found on our Offers page or through our reservations department at

    What kind of services and facilities do you offer?

    Fraser Residence Shanghai offers a full range of facilities and services within the property. For a comprehensive list of our facilities, please click here. All our apartments are equipped with water and air filtration system as well.

    Do you have a pick up service?

    Yes, please contact us at 

    Is there any subway station nearby?

    Line 8 Dashijie Station and Laoximen Station are a 5 minutes walk away. Line 1 South Huangpi Road Station is 10 minutes walk away.

    Do you provide internet access?

    Yes, complimentary high-speed wifi is provided throughout the property.

    Where can we eat? Is there any supermarket?

    There are 2 restaurants located within our residence, Element Fresh and Mayita. Xintiandi is 6 minutes walk away and a wide range of restaurants, café and bars are located within 10 minutes walk. For your convenience, City Supermarket is only 1 minute walk away. .

    When is the check-in time?

    The check-in time is at 2pm (Early check in is subject to availability)

    When is the check-out time?

    The check-out time 12pm (Late check out is subject to availability)

    What time is the Breakfast served?

    Breakfast is served from 7am - 11am at our all-day dining restaurant, Element Fresh.

    Do you have a laundry room?

    All apartments are equipped with in-room washer and dryer. In addition, we also provide laundry and dry cleaning service.

    What are your facilities for free usage?

    Complimentary usage of 24/7 gym, indoor swiming pool, guest lounge are provided for our guests.

    Where can I go for shopping?

    Both Huaihai Road and Xin Tian Di are the most popular shopping hubs. Alternatively, feel free to speak to our Client Relations executive for recommendations.

    Where can I find the closest bank, ATM and exchange office?

    These services are conveniently located next to our residence.

    Do you provide newspapers?

    Complimentary newspaper is provided at the Guest Lounge

    Is there a supplement for children?

    There is an outdoor kids area catered to children below the age of 12.

    Do you accept pets?

    Fraser Residence Shanghai is a pet-friendly serviced residence. However, pets are restricted to cats and small dogs only with valid UK Kennel Club certificate. Pets are only allowed for stays of 30 days or more. 

    Do you provide extra beds and baby cots?

    Extra bed is CNY150 per night and complimentary baby cot is available upon request.

    Do you provide car parking and how much does it cost?

    Underground car parking is at RMB10/hr or RMB80/full day.

    Is there reception/conceirge 24 hrs?

    The reception, conceirge and security services are 24/7.

    Do you provide shuttle service to the airport?

    We do not provide shuttle service to the airport. However, we will be able to arrange Limousine or Taxi service upon request.